Turnaround time starts when a sample is received at our lab. Our standard is 24–72 hours from receipt, not “business days,” not “when we can.” This is our default, not a premium tier.
We operate 7 days a week and use automation to maintain speed, accuracy, and consistency.
Our systems are built for consistent throughput, even as volume scales. No manual lag. No batch bottlenecks. Just diagnostics that keep up with your growth.
Q: Does turnaround time include shipping time?
A: No. Turnaround time begins when the sample is received at our lab, not when it’s mailed or registered.
Q: Are weekends included?
A: Yes. Our lab runs 7 days a week. Saturday and Sunday counts toward your turnaround window.
Q: Do you offer rush testing?
A: No premium tier required. All samples follow the same fast, automated process. If special conditions are needed (e.g., clinical trial, public health), we’ll scope it.
Q: How will I know when results are ready?
A: We deliver results via API, SFTP, or secure file drop. We can also configure notifications based on your system needs.
Q: What if a sample is rejected?
A: We send a structured rejection message with the sample barcode, type, and reason. You’ll never be left guessing.
We don’t believe in fine print or caveats. If we say 24–72 hours, that’s what we mean. Our clients build clinical workflows, patient communications, and follow-up protocols around our reliability – and we don’t take that lightly.